The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu, Richard B. Chase

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

Sriram Dasu, Richard B. Chase

223 pages • missing pub info (editions)

nonfiction business economics informative medium-paced
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Understand Consumer Psychology to Drive Profits and Growth Want to know exactly what's driving your customer's behavior? NOW YOU CAN The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer ...

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