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Cracking the Csat Code @ Call Centers by Dipankar Das
Cracking the Csat Code @ Call Centers

Dipankar Das

Cracking the Csat Code @ Call Centers

Dipankar Das

172 pages missing pub info (editions)

nonfiction business childrens politics sociology medium-paced
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Description

Offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs ...

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