Working the Phones: Control and Resistance in Call Centers by Jamie Woodcock

Working the Phones: Control and Resistance in Call Centers

Jamie Woodcock

272 pages first pub 2016 (view editions)

nonfiction economics informative slow-paced
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Description

Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatori...

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