The Ultimate Question by Frederick F. Reichheld, Fred Reichheld

The Ultimate Question

Frederick F. Reichheld, Fred Reichheld

missing page info Add in missing page information first pub 2006 (editions)

nonfiction business informative fast-paced
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Description

Based on extensive research, 'The Ultimate Question' shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.

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