Total Quality Management and Operational Excellence: Text with Cases by John S. Oakland

Total Quality Management and Operational Excellence: Text with Cases

John S. Oakland

500 pages first pub 1995 (editions)

informative medium-paced
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The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO...

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