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408 pages • first pub 2012 (view editions)
ISBN/UID: 9781119942757
Format: Paperback
Language: English
Publisher: Sybex
Edition Pub Date: 15 October 2012
Description
Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation...
Community Reviews
Content Warnings
408 pages • first pub 2012 (view editions)
ISBN/UID: 9781119942757
Format: Paperback
Language: English
Publisher: Sybex
Edition Pub Date: 15 October 2012
Description
Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation...
Community Reviews
Content Warnings