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Managing the Customer Experience: Turning Customers Into Advocates by Shaun Smith, Joe L. Wheeler

Managing the Customer Experience: Turning Customers Into Advocates

Shaun Smith, Joe L. Wheeler

272 pages • first pub 2002 (editions)

nonfiction business informative medium-paced
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Managing the Customer Experience: Turning Customers Into Advocates by Shaun Smith, Joe Wheeler

Managing the Customer Experience: Turning Customers Into Advocates

Shaun Smith, Joe Wheeler

272 pages • first pub 2002 (editions)

nonfiction business informative medium-paced