Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging by Matthew Rouse

Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging

Matthew Rouse

110 pages • missing pub info (view editions)

nonfiction business economics informative medium-paced
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Description

A short read with massive impact.From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture w...

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