Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families by Alan D. Wolfelt

Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families

Alan D. Wolfelt

233 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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Description

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial...

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