Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt, Tim Phillips, Clive Humby

Scoring Points: How Tesco Continues to Win Customer Loyalty

Terry Hunt, Tim Phillips, Clive Humby

304 pages first pub 2003 (editions)

nonfiction business informative medium-paced
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Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. It explains in detail how Tesco collected, analysed and used customer data to become a ...

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