Crucial Conversations: Tools for Talking When Stakes Are High by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

Crucial Conversations: Tools for Talking When Stakes Are High

Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

240 pages first pub 2001 (editions)

nonfiction business self help informative medium-paced

Description

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversatio...

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Community Reviews Summary of 468 reviews

Moods

informative 98%
reflective 45%
inspiring 19%
challenging 17%
hopeful 12%
adventurous 1%
emotional 1%
lighthearted 1%
tense 1%

Pace

medium 60%
fast 22%
slow 16%

Average rating

3.82

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