Crucial Conversations: Tools for Talking When Stakes Are High by Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

Crucial Conversations: Tools for Talking When Stakes Are High

Ron McMillan, Kerry Patterson, Al Switzler, Joseph Grenny

nonfiction business self help informative medium-paced

240 pages | first published 2001

Description

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversatio...
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