Effective Apology: Mending Fences, Building Bridges and Restoring Trust by John Kador

Effective Apology: Mending Fences, Building Bridges and Restoring Trust

John Kador

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nonfiction business economics
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Description

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions--what Kador calls the Five Rs--of a wholehearted apology, one that heals and renews. Kador al...

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