Difficult Conversations: How to Discuss What Matters Most by Sheila Heen, Douglas Stone, Bruce Patton

Difficult Conversations: How to Discuss What Matters Most

Sheila Heen, Douglas Stone, Bruce Patton

250 pages first pub 1999 (editions)

nonfiction business self help informative medium-paced
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Description

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult convers...

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Community Reviews Summary of 712 reviews

Moods

informative 95%
reflective 60%
inspiring 34%
challenging 24%
hopeful 9%
lighthearted 4%
funny 2%
tense 2%

Pace

medium 71%
slow 20%
fast 7%

Average rating

4.02

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