Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution by Harvard Business Review, Harvard Business Review

Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution

Harvard Business Review, Harvard Business Review

130 pages • first pub 2016 (view editions)

nonfiction business informative medium-paced
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not comb...

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