Customer Relationship Imprinting: The Six Elements that Ensure Exceptional Service Without Exception by Michael Barnett, Michael Barnett

Customer Relationship Imprinting: The Six Elements that Ensure Exceptional Service Without Exception

Michael Barnett, Michael Barnett

223 pages • missing pub info (editions)

informative medium-paced
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Description

While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation—until now. Customer Relationship Imprinting reveals why some businesses have fiercely l...

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