Systems Thinking in the Public Sector: The Failure of the Reform Regime... and a Manifesto for a Better Way by John Seddon

Systems Thinking in the Public Sector: The Failure of the Reform Regime... and a Manifesto for a Better Way

John Seddon

224 pages • first pub 2008 (editions)

nonfiction business design informative reflective medium-paced
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The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been...

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