Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by DiJulius III, John R.

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

DiJulius III, John R.

208 pages first pub 2002 (editions)

nonfiction business informative fast-paced
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Description

The new rules for persuasive messaging. When it comes to messaging, what worked in the past won't work today. Our noisy, digital world has undermined our ability to focus. For a message to grab attention and persuade, it now has to pass the SAUCE ...

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