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306 pages • first pub 2015 (editions)
ISBN/UID: 9781416576860
Format: Paperback
Language: English
Publisher: Free Press
Publication date: 12 September 2007
Description
What Do Citicorp, UPS and Marriott have in common? They are breakthrough service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out h...
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Content Warnings
306 pages • first pub 2015 (editions)
ISBN/UID: 9781416576860
Format: Paperback
Language: English
Publisher: Free Press
Publication date: 12 September 2007
Description
What Do Citicorp, UPS and Marriott have in common? They are breakthrough service providers, firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out h...
Community Reviews
Content Warnings