Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points by Jason Fried, Matthew Linderman, 37 Signals

Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

Jason Fried, Matthew Linderman, 37 Signals

246 pages first pub 2004 (editions)

nonfiction design informative slow-paced
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Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a ...

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