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208 pages • first pub 1994 (view editions)
ISBN/UID: 9780791421864
Format: Paperback
Language: English
Publisher: State University of New York Press
Edition Pub Date: 05 December 1994
Description
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excus...
Community Reviews
Content Warnings
208 pages • first pub 1994 (view editions)
ISBN/UID: 9780791421864
Format: Paperback
Language: English
Publisher: State University of New York Press
Edition Pub Date: 05 December 1994
Description
Because responding to complaints is such an important part of human relations, this type of discourse has been studied in various disciplines. However, these studies tend to take a narrow focus. For example, some scholars study apologies and excus...
Community Reviews
Content Warnings