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Crash Course in Dealing with Difficult Library Customers by Dennis C. Tucker, Shelley E. Mosley, Sandra Van Winkle

Crash Course in Dealing with Difficult Library Customers

Dennis C. Tucker, Shelley E. Mosley, Sandra Van Winkle

173 pages first pub 2013 (editions)

nonfiction self help informative slow-paced
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Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of "Crash Course in Dealing with Difficult Library CustomerS" realized that these kinds of si...

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