Please Every Customer: Delivering Stellar Customer Service Across Cultures by Robert Lucas
Please Every Customer: Delivering Stellar Customer Service Across Cultures

Robert Lucas

Please Every Customer: Delivering Stellar Customer Service Across Cultures

Robert Lucas

304 pages first pub 2011 (editions)

informative reflective medium-paced
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Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen ...

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