The Service Systems Toolbox by John Bicheno

The Service Systems Toolbox

John Bicheno

352 pages first pub 2008 (editions)

self help informative reflective medium-paced
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Description

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical...

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