Satisfaction: How Every Great Company Listens to the Voice of the Customer by James D. Power IV, Chris Denove

Satisfaction: How Every Great Company Listens to the Voice of the Customer

James D. Power IV, Chris Denove

266 pages • missing pub info (editions)

nonfiction business economics
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At last, the ultimate guide to customer satisfaction by the world's leading authority on the subject For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying atte...

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