Contact Us! Trainer's Manual: Call Center English Skills by Hayley McCarthy, Jane Lockwood

Contact Us! Trainer's Manual: Call Center English Skills

Hayley McCarthy, Jane Lockwood

56 pages missing pub info (editions)

nonfiction informative medium-paced
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Description

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It ...

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