Good Services: Decoding the Mystery of What Makes a Good Service by Lou Downe

Good Services: Decoding the Mystery of What Makes a Good Service

Lou Downe

192 pages first pub 2019 (editions)

nonfiction business design informative inspiring slow-paced
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Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why.This book...

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