MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0 by Thomas Laird

MORE Advice from a Call Center Geek!: Rethinking Call Center Operations 2.0

Thomas Laird

130 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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Description

"MORE Advice From a Call Center Geek " takes a look at a new way of running today's high-end contact center. This is the follow-up book to the very successful "Advice from a Call Center Geek" call center operations book that was published in 2018....

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