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160 pages • first pub 1991 (view editions)
ISBN/UID: None
Format: Not specified
Language: English
Publisher: Not specified
Edition Pub Date: Not specified
Description
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As p...
Community Reviews
Content Warnings
160 pages • first pub 1991 (view editions)
ISBN/UID: None
Format: Not specified
Language: English
Publisher: Not specified
Edition Pub Date: Not specified
Description
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As p...
Community Reviews
Content Warnings