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Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement by Daniel Moran, Tom Werner, Bob Foxworthy, Jerry Pounds
Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

Daniel Moran, Tom Werner, Bob Foxworthy, Jerry Pounds

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

Daniel Moran, Tom Werner, Bob Foxworthy, Jerry Pounds

128 pages first pub 2015 (view editions)

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Description

This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specific...

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