Total Quality Management: The Route to Improving Performance by John S. Oakland
Total Quality Management: The Route to Improving Performance

John S. Oakland

Total Quality Management: The Route to Improving Performance

John S. Oakland

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* More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. *...

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