Smiling Down the Line: Info-Service Work in the Global Economy by Bob Russell

Smiling Down the Line: Info-Service Work in the Global Economy

Studies in Comparative Political Economy and Public Policy

Bob Russell

352 pages • missing pub info (editions)

nonfiction business economics politics informative medium-paced
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Description

Just as textile mills and automotive assembly plants have symbolized previous economic eras, the call centre stands as a potent reminder of the importance of information in contemporary economies. Bob Russell's Smiling Down the Line theorizes call...

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