Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Ron McMillan, Al Switzler, Kerry Patterson, Joseph Grenny

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Ron McMillan, Al Switzler, Kerry Patterson, Joseph Grenny

280 pages • first pub 2004 (view editions)

nonfiction business self help informative slow-paced
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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior. Discover skills to...

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