In Pursuit of Quality: The Case Against ISO 9000 by John Seddon

In Pursuit of Quality: The Case Against ISO 9000

John Seddon

240 pages missing pub info (editions)

challenging informative reflective medium-paced
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An attack on ISO 9000. John Seddon argues that the ISO standards are not delivering the improved quality they promise, and that in most cases they are actually damaging the companies that have implemented them. Seddon argues that the command-and-c...

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