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Return on Customer: Creating Maximum Value from Your Scarcest Resource by Martha Rogers, Don Peppers
Return on Customer: Creating Maximum Value from Your Scarcest Resource

Martha Rogers, Don Peppers

Return on Customer: Creating Maximum Value from Your Scarcest Resource

Martha Rogers, Don Peppers

missing page info Add in missing page information first pub 2005 (editions)

informative medium-paced
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Description

Unfortunately, the financial metrics you learned in business school are not easily adapted to account for the value companies generate from this scarce resource, with the right balance between current-period sales and customer lifetime value. But...

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