CRUCIAL CONVERSATIONS : TOOLS FOR TALKING WHEN STAKE AR by Kerry Patterson, Kerry Patterson
CRUCIAL CONVERSATIONS : TOOLS FOR TALKING WHEN STAKE AR

Kerry Patterson, Kerry Patterson

CRUCIAL CONVERSATIONS : TOOLS FOR TALKING WHEN STAKE AR

Kerry Patterson, Kerry Patterson

missing page info Add in missing page information first pub 2002 (editions)

nonfiction business informative slow-paced
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Description

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three Avoid a crucial conversation and suffer the consequences; handle the conversation badly and ...

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