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112 pages • missing pub info (view editions)
ISBN/UID: 9781902433981
Format: Paperback
Language: English
Publisher: Cambridge Strategy Publications
Edition Pub Date: 04 July 2008
Description
The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies an...
Community Reviews
Content Warnings
112 pages • missing pub info (view editions)
ISBN/UID: 9781902433981
Format: Paperback
Language: English
Publisher: Cambridge Strategy Publications
Edition Pub Date: 04 July 2008
Description
The only sustainable competitive advantage is based on satisfying customers thoroughly. Yet research shows that less than one third of all companies have a well developed and coherent customer satisfaction process linked to operating strategies an...
Community Reviews
Content Warnings