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222 pages • first pub 2020 (editions)
ISBN/UID: None
Format: Paperback
Language: English
Publisher: Not specified
Publication date: Not specified
Description
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean that it either works for users or ...
Community Reviews
Content Warnings
222 pages • first pub 2020 (editions)
ISBN/UID: None
Format: Paperback
Language: English
Publisher: Not specified
Publication date: Not specified
Description
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean that it either works for users or ...
Community Reviews
Content Warnings