The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience by Josh Bernoff

The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

Josh Bernoff

256 pages • first pub 2019 (editions)

informative medium-paced
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Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs...

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