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312 pages • first pub 2008 (view editions)
ISBN/UID: 9780470189085
Format: Hardcover
Language: English
Publisher: Jossey-Bass
Edition Pub Date: 01 March 2008
Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed ...
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Content Warnings
312 pages • first pub 2008 (view editions)
ISBN/UID: 9780470189085
Format: Hardcover
Language: English
Publisher: Jossey-Bass
Edition Pub Date: 01 March 2008
Description
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed ...
Community Reviews
Content Warnings