Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence by Sunil Sharma

Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence

Sunil Sharma

484 pages • missing pub info (view editions)

nonfiction business economics informative medium-paced
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Description

This textbook discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction. Total Qual...

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