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Orchestrating Experiences: Collaborative Design for Complexity by Nick Madden, Chris Risdon, Patrick Quattlebaum

Orchestrating Experiences: Collaborative Design for Complexity

Nick Madden, Chris Risdon, Patrick Quattlebaum

336 pages first pub 2018 (view editions)

nonfiction business design informative slow-paced
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Description

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experie...

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