Managing Knock Your Socks Off Service by Chip Bell, Ron Zemke

Managing Knock Your Socks Off Service

Chip Bell, Ron Zemke with John Bush (Illustrator)

256 pages missing pub info (editions)

nonfiction business economics
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You may have your industry's most prolific product or service in the marketplace, but your customers' loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of ...

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