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272 pages • first pub 2000 (editions)
ISBN/UID: 9780672317439
Format: Paperback
Language: English
Publisher: Sams Publishing
Publication date: Not specified
Description
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how ...
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Content Warnings
272 pages • first pub 2000 (editions)
ISBN/UID: 9780672317439
Format: Paperback
Language: English
Publisher: Sams Publishing
Publication date: Not specified
Description
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how ...
Community Reviews
Content Warnings