Raving Fans: A Revolutionary Approach to Customer Service by Sheldon Bowles, Kenneth Blanchard

Raving Fans: A Revolutionary Approach to Customer Service

Sheldon Bowles, Kenneth Blanchard

missing duration info Add in missing duration information first pub 1992 (editions)

nonfiction business informative fast-paced
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Description

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a c...

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