Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes by Mike Osterling, Karen Martin

Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Mike Osterling, Karen Martin

116 pages • first pub 2012 (editions)

informative medium-paced
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Description

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, of...

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