Be Our Guest: Perfecting the Art of Customer Service by The Walt Disney Company

Be Our Guest: Perfecting the Art of Customer Service

Disney Institute Book

The Walt Disney Company with Michael D. Eisner, Theodore Kinni

208 pages missing pub info (view editions)

nonfiction business economics travel lighthearted medium-paced
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This book is ideal for business professionals seeking innovative strategies to elevate customer service through imaginative, real-world applications inspired by Disney's proven methodologies.

Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplac...

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Community Reviews

3.56
based on 234 reviews

Moods

informative: 94%

inspiring: 27%

reflective: 27%

lighthearted: 16%

adventurous: 5%

challenging: 5%


Pace

26% of readers chose fast
53% of readers chose medium
20% of readers chose slow
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