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A review by kdurham2
Confessions of a Call Center Gal by Lisa Lim
4.0
A hilarious comedy with some snark and punk. I fell in love with our maine character Maddison from the very beginning and just couldn't wait to find out where she was headed. Her fun adventure included curious characters, a prime location - the dreadful floor of a customer service call center and witty banter. I flipped right through the pages wanting to know what kind of caller would be on the line next or what insane corporate mandate would come down the pipeline.
I have some quasi call center experience from a previous job and boy was it fun, the characters that I spoke with on the phone. Just ask my cubie mate Maria, man we had some doosies! But I digress. I laughed completely out loud at some of the calls she took both from how crazy people can be to the reality that there are people out there who makes these kinds of calls every day. I gained some perspective on how far being nice on the phone can get you somewhere with a customer service agent.
Lim's characters were both funny and heartwarming. It was such fun to get to know each character and I loved how true and geniune they each were down to their bones. I think I have one of each in my life! I think she correctly described the people that we can all interact with on the job whether we want to or not!
Although I didn't read this at the beach, I think this would be a perfect addition to the beach bag this summer - a cute and light read that will keep you laughing throughout. I may have been reminded a little of Jennifer Lancaster's spunky humor, but I will never compare one author truly to another!
I have some quasi call center experience from a previous job and boy was it fun, the characters that I spoke with on the phone. Just ask my cubie mate Maria, man we had some doosies! But I digress. I laughed completely out loud at some of the calls she took both from how crazy people can be to the reality that there are people out there who makes these kinds of calls every day. I gained some perspective on how far being nice on the phone can get you somewhere with a customer service agent.
Lim's characters were both funny and heartwarming. It was such fun to get to know each character and I loved how true and geniune they each were down to their bones. I think I have one of each in my life! I think she correctly described the people that we can all interact with on the job whether we want to or not!
Although I didn't read this at the beach, I think this would be a perfect addition to the beach bag this summer - a cute and light read that will keep you laughing throughout. I may have been reminded a little of Jennifer Lancaster's spunky humor, but I will never compare one author truly to another!