A review by ballinnnnnn
Concierge Confidential: The Gloves Come Off—and the Secrets Come Out! Tales from the Man Who Serves Millionaires, Moguls, and Madmen by Michael Fazio

4.0

I had seen the review for this in USA Today perhaps, and working at a hotel, and especially being interested in concierging at some point in my future, I'd had this on my To-Read list for a few months, and when I saw it available at the library, I knew I had to get it. I just assumed as most would that he was a hotel concierge and he was for many years, but turns out now he owns a consierge business that services luxory apartments. See? You learn something new everyday. I really enjoyed this quick read, probably because I've encountered so many of the same types of guests/requests even in a small town hotel like mine. Surprisingly he does name drop celebrities and tell interesting quirks about them, I'm not sure if it's true or he's using other celebs names to cover up the ones he actually delt with, but it's really fun to put a well known face with the story. My favorite part was probably the few times that he does what every person in service wants to do and tells off those ridiculously rude guests, even though you didn't deal with them and you weren't the one to yell back, it still feels gratifying to know someone in your field did. Definitely a read if you're in the hospitality business or ever have been.