5.0

It’s been over 20 years (yikes) since I’ve worked the types of jobs in here, and while the physical aches and pains and the angry customers were familiar, it’s gotten much, much worse as software makes it possible to strip staffing down to a bare minimum at all times and monitor workers to the second. Life is shitty and without hope for so many people in this country, and it shouldn’t, and doesn’t have to be that way.

The passages where she discusses the history of Taylorism or the evolution of humanity were less interesting to me than the stories from her work experiences, but I still gave the book five stars because I think the message is so important.