A review by cdubiel
Surprise: Embrace the Unpredictable and Engineer the Unexpected by Tania Luna, Leeann Renninger

5.0

This is a short book, but it took me a long time to read and absorb. Before I return it to the library, I plan to make some notes. There is a lot in this book about cultivating surprise in our everyday lives, but there is also a lot about creating the experience for customers - I feel like the library could use a shot of that.